Transport Complaint Form

If you have any complaint on transport and traffic matters, please fill in the transport complaint form below. For complaint on taxis, please fill in the Taxi Complaint Form.

All the complaints received by TCU will be referred to the relevant government departments (e.g. the Transport Department and Highways Department) and public transport operators for follow-up action.

For emergency, please call 999 direct. Please click here to find the contact information of relevant Government bureau/departments.

Part I : Personal Data

1. Name

2. Email Address

Part II : Details of Complaints (1)(2)（or Details of Suggestions)

3. (a) Public Transport Services
KMB
Citybus*
New Lantao Bus
Long Win Bus
Green Minibus
Red Minibus
MTR
Tram
New World First Ferry
'Star' Ferry
Others (Please specify)  

*New World First Bus and Citybus merge into "Citybus"with effect from 1 July 2023.

Route No./Route:

Direction of service:
(e.g. towards Central)
(b) Road Traffic Conditions
Traffic Congestion
Traffic Management
Traffic Sign and Aid
Parking Facilities
Road Maintenance
Illegal Parking
Others(Please specify)
4. Date of incident:
or please specify in “Details”
5. Time of incident

6. Location

7. Name of driver/staff
(if applicable)

8. Vehicle registration number/
vehicle identification
(if applicable)

9. Details
Maximum about 1000 Chinese or English characters.

Note:
(1) It will help us handle your complaint if you are using electronic complaint form and provide us with relevant information such as the date, time, place, identity of the parties involved. 
(2) If there is not enough space for Part II on this form, please provide relevant information in “Details”. Besides, you may also send your suggestions/ complaints/ other information to info@tcu.gov.hk. 
I AGREE / DISAGREE to disclose the personal data (including name and email address) to the relevant Government departments for handling this case.
I AGREE / DISAGREE to disclose the personal data (including name and email address) to the relevant public transport operators (if applicable) for handling this case.
Press this Button to Submit the Form :
To clear the Form, Press this Button :

You may also forward your complaint to us through the following channels.

Email: info@tcu.gov.hk

OR

Postal address : G.P.O. Box No. 12430, Hong Kong

OR

Fax No.: (852) 2577 1858

The information provided by you in Part II will be transferred to the relevant authorities, including the Police, for processing. Your personal particulars in Part I will only be used to facilitate our contact with you in connection with the processing of your complaint and will not be disclosed to the relevant authorities without your consent. It may not be possible for us to process your complaint if such particulars are not provided. You have the right to request access to or correction of your personal data. Please direct your requests to the Executive Secretary of this Unit.

Please note that the information sending through internet is vulnerable to third-party interception.