Taxi Complaint Form

If you have any complaint on taxis, please fill in the taxi complaint form below. You may lodge complaints using taxi vehicle registration number (VRN). If no VRN is recorded, please provide information displayed on the Taxi Driver Identity Plate (i.e. taxi driver identity plate number and name of the taxi driver). You may provide a copy of the taxi fare receipts if available by email, post or fax as listed at the bottom of this page.

All the complaints received by TCU will be referred to the relevant government departments (e.g. the Transport Department and Highways Department) and public transport operators for follow-up action.

For emergency, please call 999 direct. Please click here to find the contact information of relevant Government bureau/departments.

1. Name

Maximum 100 characters

2. Email Address

Maximum 100 characters

4. Time of incident

Maximum 100 characters

5. Types of Taxi

Urban Taxi（Red Taxi）

New Territories Taxi（Green Taxi）

Lantau Taxi（Blue Taxi）

6. Location

Maximum 200 characters

Maximum 200 characters

7. Vehicle registration number of taxi ⁽³⁾

Maximum 30 characters

8. Taxi Driver Identity Plate Number

Maximum 100 characters

9. Name of taxi driver

Maximum 100 characters

10. Details

Maximum about 1000 Chinese or English characters.

Note: (1) It will help us handle your complaint if you are using electronic complaint form and provide us with relevant information such as the date, time, place, identity of the parties involved.  (2) If there is not enough space for Part II on this form, please provide relevant information in “Details”. Besides, you may also send your suggestions/ complaints/ other information to info@tcu.gov.hk. (3) The relevant Government departments may not process the complaint effectively if the vehicle registration number of taxi is not provided.

I AGREE / DISAGREE to disclose the personal data (including name and email address) to the relevant Government departments for handling this case.

Press this Button to Submit the Form :

To clear the Form, Press this Button :

You may also forward your complaint to us through the following channels.

Email: info@tcu.gov.hk

OR

Postal address : G.P.O. Box No. 12430, Hong Kong

OR

Fax No.: (852) 2577 1858

The information provided by you in Part II will be transferred to the relevant authorities, including the Police, for processing. Your personal particulars in Part I will only be used to facilitate our contact with you in connection with the processing of your complaint and will not be disclosed to the relevant authorities without your consent. It may not be possible for us to process your complaint if such particulars are not provided. You have the right to request access to or correction of your personal data. Please direct your requests to the Executive Secretary of this Unit.

Please note that the information sending through internet is vulnerable to third-party interception.