Taxi Complaint Form


If you have any complaint on taxis, please fill in the taxi complaint form below. You may lodge complaints using taxi vehicle registration number (VRN). If no VRN is recorded, please provide information displayed on the Taxi Driver Identity Plate (i.e. taxi driver identity plate number and name of the taxi driver). You may provide a copy of the taxi fare receipts if available by email, post or fax as listed at the bottom of this page.

For emergency, please call 999 direct.

Part I: Personal Data
1. Name :
2. Email Address :
Part II: Details of Complaints (or Details of Suggestions)
3. Date of incident :
4. Time of incident :
5. Types of Taxi :
Urban Taxi(Red Taxi)
New Territories Taxi(Green Taxi)
Lantau Taxi(Blue Taxi)
Location (a) pick-up point
  (b) drop-off point
7. Vehicle registration number of taxi :
8. Taxi Driver Identity Plate Number
(e.g. T0250150, T135038)
9. Name of taxi driver :
10. Details :
to disclose the personal data (including name and email address) to the relevant Government departments for handling this case.

Press this Button to Submit the Form :
To clear the Form, Press this Button :

You may also forward your complaint to us through the following channels.



Postal address:

Transport Complaints Unit
20/F, East Wing,
Central Government Offices,
2 Tim Mei Avenue, Tamar, Hong Kong.


G.P.O. Box No. 12430


Fax No.: (852) 2577 1858

The information provided by you in Part II will be transferred to the relevant authorities, including the Police, for processing. Your personal particulars in Part I will only be used to facilitate our contact with you in connection with the processing of your complaint and will not be disclosed to the relevant authorities without your consent. It may not be possible for us to process your complaint if such particulars are not provided. You have the right to request access to or correction of your personal data. Please direct your requests to the Executive Secretary of this Unit.

Please note that the information in sending through internet is vulnerable to third-party interception.